Sales Tax Software Customer Service
When you choose sales tax compliance software, you might not think much about customer service. After all, in an ideal world you won’t need customer service. You choose your sales tax solution, use it successfully, and never have a problem. You don’t need customer service and you stay happy.
We all know that it doesn’t always go that way. In fact, we’re seeing an increase in customers who prefer to have all their sales tax compliance taken off their shoulders by our full services. More on that later.
Sales Tax DataLINK offers a completely different customer service experience from the mass market firms you might have heard of.
Customer service differences
Many sales tax calculation software companies have offshore call centers. When you call with an issue, you get a ticket or case number. You are assured that someone will be in touch with you soon.
Things often go downhill from here.
It can be weeks before you get a response. When you do have the chance to talk with someone, they may have limited English. They usually have limited knowledge about sales tax compliance, too. What they do have is a script that lets them make a response that has just enough connection with your problem to keep you on the phone for way too long.
Now you not only have the frustration of the problem you started out with, but you’ve also wasted time trying to find a solution. Deadlines are approaching and the situation is just getting more frustrating.
At Sales Tax DataLINK, you will always speak to sales tax experts. We’re headquartered in Bentonville, Arkansas, and the people helping you will always be in the United States. It’s that simple.
You can buy our software. We know you’ll value the completeness and accuracy of the tools. You’ll find our prices competitive, and you won’t get any billing surprises.
But we’re finding that more and more of our customers are choosing to let us take care of the heavy lifting. We can handle your sales tax compliance. You can have complete confidence that the calculations and filing are being done right, and right on time.
Call 479-715-4275 to discuss your specific needs.
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